A National offer
Lynne Brindley (British Library) mentions the National Library of China with local cultural centres, regional centres and a national centre. No one suggests that this model should be adopted here but several aspects of a national service are discussed . These include
· A national library card
· A national catalogue of all library books (combined with postal delivery of requested books).
· A national Libraries Development Agency
· National marketing of library services
· A national digital network delivery electronic resources and a virtual learning environment.
Governance and leadership
· The need to change or replace the legislative framework for public libraries
· New government department with responsibility for libraries
· A reduction in the number of separate library services with library authorities joining together to deliver a regional service.
· Different models for library services such as trusts, corporations, partnerships with private sector etc
Service points
· Better (possibly fewer) service points
· Improved opening hours
· Co-location and integration of different services in a single venue
· Services offered through non-traditional outlets
Digital services
· Development of e-books and digital resources
· Improving digital literacy
· Deeper understanding of needs and behaviours of digital information customers
Staffing
· Improved leadership and management
· New skills with a focus on customer services and digital literacy
· Partnership working
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